The difference between good intentions and good actions = understanding, humility, and empathy


There are many saying about how many “evil actions” have been the result of good intentions. So how are we to know if our actions are good? Are there actions which are indisputably wrong and indisputably right? Instead of going into a heady philosophical investigation as to why good and bad are infinitely one, inseparable, and transient constructs of the collective… let us move forward with some thoughts on how to ensure that your good intentions can do better at manifesting  good actions.

To clarify the point of this post let me fill you in on what I am talking about in relation to intentions. In my experience as a therapist I have never met a bad or evil person… though I have met many people who have engaged in bad behavior (physically, socially or emotionally destructive actions). Often the good intention behind bad behavior stems from a person’s drive to heal their own suffering… healing suffering is the good intention… creating suffering for others is a very common resulting action.

The people who decide that wars should be fought generally have “good intentions”… they want more of a positive resource, justice, felt security etc…  In every war these intentions always lead to inhumane actions which tend to inflict the most suffering on women and children.

People have always held the good intention of spreading the lessons from their religions which have been spiritually helpful to them… this is a wonderful and positive intention. Yet throughout history genocide, war, slavery etc. have been the result of these good intentions which utilized hurtful behaviors.

What was missing in all these “good intentions”?

We must let our action be guided by understanding, compassion, and empathy… and we will need the humility to do so.

If we have a good intention to help a person we must first understand how that person would feel as a result of our “help”. Without this understanding it is quite possible that we would not be helping at all.

People have often described empathy as “putting yourself in another person’s shoes”… this is quite helpful for the statement’s simplicity, and the point mostly gets across that we should think of how another would react to our actions.

The problem with this definition of empathy as it related to intentions concern the ego…

Our egos are our opinions, sense of permanent self, beliefs, thoughts, personalities etc… If I asked who you are, your answer would be terms which would be describing your ego.

If you put your ‘ego’ into another person’s shoes then you will be sensing how you would feel in their situation as opposed to what they would feel in their situation.

I know that this is semantically confusing…

This is where humility becomes a key ingredient in deducing whether or not an action is good. We must be humble enough to acknowledge that we do not definitively know what good is without gathering information from the moment.

By simply engaging a situation with pure acceptance… an acceptance which is absent of the judgments, beliefs, opinions etc. of your ego… you can offer true empathy… you can know how they feel as they are as opposed to simply knowing how you would feel if you were them.

Is assessing ‘good’ and ‘bad’ it is useful to utilize your feelings… does the action feel right?

Ration can be a very helpful way of trying to understand the world… and it is not always the best tool for deciphering right and wrong… many of the most horrific actions that have been engaged in by humans have been justified with ‘sound’ logic.

The point is that you cannot truly help another person without first understanding them… and to know if they are going to receive your actions as ‘good’ or helpful necessitates that you offer that person genuine empathy.

To truly know another person we must first know ourselves… understanding and accepting our authentic self is a necessary step on the path towards becoming empathetic.

Balancing your pride with humility is another step.

To be ‘good’ requires us to be open and engaged with the moment as opposed to being solely engaged with our principles and beliefs.

This is exceedingly difficult to do in reality and perhaps should be a lifelong goal… if your goal is to find true peace through acceptance.

William Hambleton Bishop is a practicing therapist in Steamboat Springs Colorado.

What is empathy? How do I know if I am experiencing empathy?


Quick summary – Empathy is when a person opens up their emotional boundaries and allows another person’s feeling to be cradled and nurtured within the loving hands of his/her understanding. Empathy is holding a narrative of another person and allowing yourself to feel the person’s emotions related to his or her storyline while understanding that these are not your own emotions.

Selfless compassion – Empathy allows you to feel selfless compassion for a person… empathy allows you to feel the authentic emotions of another without those emotions being altered by your own judgments and beliefs.

Healing – Empathy is a healing device. Empathy is what most people (men and women) desire from a significant other when they are relaying their suffering.


Nurtured and Bonded – When a person receives empathy from another person they feel nurtured, understood, bonded, validated and accepted. Empathy is the most effective way to cure the feeling of loneliness.

Present without Judgment – Empathy has simple goal of being present and non-judgmental enough to truly understand another person.

Absence of solving behaviors – Empathy solves problems in that it ironically has no intentions to problem solve. When ‘Fix it’ behaviors are removed a person frees himself or herself to understand the emotions that are being shared in the moment.

  • To clarify, problem solving involves statement like: “have you tried_______” “you shouldn’t feel that way because_________,” “you should just tell that person ___________” “this would not have happened if _____________” I think that you should_________” I will just go and ________________” have you looked at the issue from this perspective?”
  • “What if _____________” and “No but _____________” are the most commonly used empathy killers.


Present moment – Empathy takes place in the present moment as a person frees themselves from thoughts which focus us on the past of the future. This is in contrast to problem solving which uses analysis to produce solutions for the future… analysis brings people into a cognitively dominated state where they are less available to feel the emotions of another person. Problem solving brings a person’s focus away from the present moment and into thought processes dictated by the past or the future.

Happiness through understanding – Empathy is often far more effective at reducing suffering and increasing happiness then problem solving strategies (especially in a significant relationship).

  • People find healing in understanding. Often when a significant other tries to “fix” a person’s problem that person feels belittled and/or misunderstood.


Knowing your self – When a person feels the emotions of another person in an empathetic way they are 100% percent aware that the emotions that they are choosing to ‘feel’ are the emotions of the other person and not their own emotions.

Another’s shoes – When you are being empathetic you figuratively put yourself into another person’s shoes to understand their experience… the whole time you keep awareness that your are in their shoes and not in your own shoes.

Emotional reaction to being empathetic – When a person is being empathetic towards another person he/she can have his/her own emotional reaction to the feelings of the other person. An empathetic person will know which emotions are there own and which emotions are the other persons.

  • An empathetic person will be able to relay, “The person in front of me is feeling ________ and I am noticing feeling _________ related to his/her feelings.


Enmeshment – Enmeshment is when a person feels the emotions of another person and is not able to differentiate between which emotions are theirs and which emotions are the other persons.

  • Enmeshment happens very commonly when a person is attempting to be empathetic. It is important for people to have a deep understanding of themselves so that they understand the boundary between themselves and another person… this deep understanding protects a person from enmeshment, which often arises from good intentions, but rarely is helpful to either party.


Understanding and recovery – When a person feels genuinely understood by another they are better able to understand themselves… this understanding offers safety, control, clarity and compassion which greatly aids a person on their journey towards recovery.

Empathy nurtures the intangible wounds that that we all carry from time to time.

Empathy makes a person feel significant and important


Empathy promotes security


Empathy gives love by selflessly listening

William Hambleton Bishop is a practicing therapist in Steamboat Springs Colorado.

Empathy building exercise – learning to be empathetic – increasing emotional understanding


Quick summary: In difficult times often we really want someone to ‘just be there for us’ and to ‘show compassion and understanding for what we are dealing with’ as opposed to offering pragmatic solutions or taking initiative to ‘fix it.’ In short people very often simply want empathy and they can feel worse, alone, or misunderstood if their confidant goes into problem solving mode. In this post I will give you a methodology as to how to offer empathy to a person. The process might not feel genuine at first, but by understanding and utilizing this technique you will eventually grow a more sincere empathetic ability.

Can you teach someone to be more empathetic? YES …


  • I use this exercise in couples therapy all the time and I must admit that even I am extremely surprised with the results (the growth in empathetic ability for many of my clients has far exceeded my expectations).
  • This is not always easy for the client, when a client willingly breaks down their own emotional barriers they are often overwhelmed with a flood of emotions that they had left unattended for years. The courage and strength that I have witnessed in my clients as I witness them allowing themselves to open themselves up to their own and to their partner’s emotions has left me feeling humbled… incredible courage.


How can a contrived exercise teach a person to truly be able to understand and feel the emotions of another person?


Perhaps every one already is empathetic… some people just do not know how to hold a conscious awareness of the emotional content that they receive from another.

As a social animal it appears that we are ‘wired’ to be empathetic… we all have an innate ability to be empathetic. Neurological research is substantiating this… (Research surrounding mirror neurons and the intrapersonal dynamics of the brain are helping us to better understand the science behind our interconnectedness.)

  • I am suggesting that everyone has the ability to be empathetic, some people simply lack the techniques that facilitate an empathetic encounter and they lack an ability to recognize when to use their empathetic skills and when to use their ‘fix it’ skills.


I would hypothesize that we are conditioned or taught to use our problem solving abilities with greater frequency or instead of our empathetic abilities.

  • It appears that society rewards ‘problem solvers’ and people that offer tangible ‘fixes’ with greater effort than it rewards those you offer emotional nurturance. This system of rewards conditions people (especially males in many cultures) to engage in fixing behaviors as opposed to empathy behaviors.


To answer the question succinctly, this exercise teaches you how to facilitate an empathetic encounter and with practice you will learn to discern when to use empathy and when to use more pragmatic problem solving skills. (This of course is a false dichotomy as empathy guides an effective solution and offering empathy very often is the solution.)

What is empathy? what am I trying to experience and why?

  • Empathy is the ability for you to figuratively put yourself in the shoes of your partner so that you can feel what emotions he/she is holding.
  • You will feel these emotions while having a full understanding that these are your partner’s emotions and not your own.
  • You will allow yourself to be fully accepting of your partner’s emotions and perceptions… you validate him/her with your selfless attunement.
  • as you offer this empathy your partner will feel as though his/her emotions are being cradled and nurtured in your emotional arms… they will feel understood, accepted, connected, important, and loved… within these feelings all suffering can be nurtured towards resolution.
  • Existentially we fear being alone… and biologically we suffer when we feel disconnected. Empathy fosters the attachment which offers both existential and biological nurturance.


Empathy building exercise

(I will be using the term ‘partner’ for simplicity thought this exercise can be done with a friend, a family member, a colleague etc.)




There is one talker and one listener

The listener has the responsibility to understand the emotional and logistical content that their partner is sharing.

You should be able to understand and to relay back to your partner:

  • What was his/her perception of the occurrence?
  • What was troubling about this occurrence?
  • What were the emotions that he/she felt at the time of the occurrence?
  • What emotions are being expressed in this moment?
  • What does he/she need from you (which is often just to be empathetic)?


Start by taking time by yourself to practice using these skills on yourself… your ability to understand your own emotions will directly affect your ability to empathize with your partner.

  • Think of a difficult time that you experienced and answer all the above question related to your own perception and the resulting emotional experience.


Tip 1.) Allow yourself to be curious and open-minded

  • Allow yourself to listen as if your only job is to understand.
  • Allow yourself to listen without out using your preconceptions… allow yourself to know that you know nothing… everything you need to learn you will be learning right now.
  • Free yourself from trying to create consistency between your feeling/perceptions and your partner’s feelings and perceptions… for now just focus on understanding the unique experience of your partner.


Tip 2.) Act like a therapist – allow yourself to listen as if you are not personally responsible for the content.

  • Listen as though the narrative is not about you if you need help controlling your defensiveness or your guardedness.
  • Notice your bias and choose to not let it control your actions (see rules below).


Tip 3.) Be vulnerable and accepting of your body’s natural response.

  • If your empathy encourages you to experience strong authentic emotions of your own (as opposed to emotions related to suppression, avoidance, denial or defensiveness) let them flow as long as they are not disruptive (anger) and hold an awareness of which emotions are yours and which emotions are your partners.
  • Feeling the sadness of your partner may make you cry…
  • Know that your time for expression will come… your ability to meet the emotional needs of your partner will best prepare them to do the same for you.


The talker has the responsibility of allowing himself or herself to be vulnerable enough to transmit the emotional content.

  • To do so generally necessitates that he/she allows an honest emotional expression.
  • The talker will allow himself or herself to feel the emotional impact of the narrative as opposed to talking about the subject in a guarded ‘matter of fact’ type of way.
  • If the talker is disconnected from his/her emotions then it will be very difficult for the partner to be empathetic – it is hard to understand or identify an emotion that is being guarded, avoided, distracted from, repressed etc.
  • Be clear about the way that the narrative affected you emotionally.
  • Say things like, “this experience left me feeling really ________ at the time… right now I am feeling really ___________ about the whole thing.”
  • It is easiest for your partner to hear you when you take responsibility for your own emotional reactions. Actions or situations don’t make every person feel the same way… explain why the action encouraged your unique emotional response.
  • Explain why the event was significant to your past. We all have early life experiences that influence our emotional reactions in the present… help your partner to understand why the example causes an increased emotional response from you.
  • If you are the talker tell your partner what your need… if you just want them to listen tell them, “I just need you to listen to me… I really am not asking for any solutions of for you to try and fix it… please trust that listing will make me feel better.”


Rules or codes of conduct – things that you should not do… behaviors to avoid

 (these rules are helpful in general, but hey are specific to this empathy exercise – I am not saying to never defend yourself.)


Some rules are more important for the listener and some rules are more important for the talker.


1.) Avoid Being ‘Right’– avoid using your logic and reason to attempt to ‘disprove’ the validity of your partner’s emotional reaction or narrative.

  • Doing so can lead your partner to feel belittled, patronized, powerless, insecure, misunderstood, oppressed, and attacked.
  • It does not matter that you believe that your partner ‘misperceived’ the event… your partners emotional reactions are related to his/her perceptions (and not a ‘fixed’ or ‘true’ reality) empathizing and understanding their perception will nurture your partner towards recovery.
  • Be interested and empathetic to your partners experience as opposed to being fixated on making their perception consistent with your perception (this is futile anyway as all our perceptions are subjective… yours is too.)
  • Example – your partner tells you that she is very hurt that you were not able to attend her graduation and you respond, “I told you months ago that I would not be there… you can’t be upset at me because you knew I had that business trip.”
  • Being right is very often wrong and ironically ‘irrational’ – in this example the feeling exists and requires empathy to be resolved. The response will make your partner feel worse… it is therefore irrational to be ‘rational’ as doing such in such an instance perpetuates the problem you are seeking to resolve.


2.) Avoid being defensive – avoid correcting the plot line. Avoid using justifications. Avoid correcting what you view to be a ‘misperception’. Avoid explaining why you did what you did.

  • Doing so can make your partner feel frustrated, unheard, confused (by your somewhat irrelevant retort), and unimportant.
  • The way that your partner perceived the event is all that matters. Allow yourself to notice your mind’s desire to correct the plot and then allow yourself to accept your partner’s subjective perception.
  • Example – your partner tells you that she was upset that you forgot to pick her up last Friday and you respond that it was last Thursday and you didn’t forget you were just really busy.
  • Can you imagine any situation in which the above response would make things better?


3.) Avoid counter critiquing – avoid responding to your partner’s constructive criticism with your own criticisms about him/her.

  • Doing so can leave your partner feeling annoyed, not listened to, invalidated, unimportant, frustrated, escalated, and desperate.
  • Often the narrative that you will need to listen to will be about you in some way… allow your partner the space for expression… this is his/her time.
  • Example – your partner tells you that he really feels unacknowledged when you don’t thank him for cooking dinner and you respond, ‘yeah well I do a lot of things around the house too that I don’t get any credit for.”
  • It is not that your response is invalid, rather your response takes the focus away from your partner’s feelings… your distraction or tangent will disrupt your (and his/her) ability to attend to his/her emotional content.


4.) Avoid generalizations – making overgeneralizations will lead to your partner feeling hopeless and therefore more likely to ‘tune out’. Being very specific allows your partner to better understand you.

  • Doing so can make your partner feel, hopeless, attacked, defeated, as if you don’t want a solution, as if you are being too excessive to relate to, and irritated.
  • Example – you want to tell your partner that you miss going dancing like you used to and you say, “ we never do anything fun anymore.”
  • Overgeneralizations tend to not have solutions and they catastrophize which is isolating.


5.) Avoid being contemptuous or trying to prove that your partner is inherently flawed. Avoid trying to attach permanent negative labels on your partner. Avoid pathologizing your partner.

  • In short being mean doesn’t help anyone and usually creates more guilt to manage later.
  • Doing so can make your partner feel abused, defeated, hopeless, wounded, in danger, scared, angry and like giving up.
  • Example – “yesterday when you told me that you locked the keys in the car before my meeting I realized that you are just stupid.”
  • How do you fix stupid and what is the emotion that this person would like empathy for?


6.) Avoid avoiding, tuning out, or putting up a figurative wall

  • Doing so can make your partner feel, alone, isolated, unimportant, frustrated, desperate, and out of control.
  • Stay emotionally available… track the narrative and the emotions being displayed. to not literally or figuratively leave.
  • If you are overwhelmed please ask for a break and take some time to cool down (as it doesn’t help if you get overly emotionally escalated to the point of losing control). When you take a break tell your partner what you are doing and when you will be able to return.
  • Example – your partner says, “Honey I am really worried about our son… I feel like a bad father.” and you respond, “yeah, could you pass me the TV remote.”


7.) Avoid Creating the Guessing game. Be clear with your needs and emotions… do not set your partner up to fail by requiring them to guess what you are feeling or to guess what you need.

  • Doing so can make your partner feel, inadequate, like a failure, incompetent, helpless, confused, guilty, and at a loss.
  • Always avoid saying one thing when your mean another… do not say it is ok if it is not ok.
  • It is a huge misconception that “if your partner loves you they will intuitively know what you need and take action to meet your needs.” the truth is that we are often very poor at identifying and meeting our own needs…
  • This expectation will leave you frustrated without your needs being met.
  • If you want something… ask for it.
  • If you want your partner to listen and to not fix it… tell them that.


you have the tools now go practice… remember to practice by yourself 1st… the first step in being empathetic to another is to learn how to empathize with your self (neurologically it is a very similar process).


Sound too difficult? This is what couples counselors are for… sometimes people need a little help… perhaps a little gentle mediation.


William Hambleton Bishop is a practicing therapist in Steamboat Springs Colorado.

Empathy – nature and nurture


Empathy – the origin of as related to nature and nurture.

Quick summary: Empathy comes from nature and from nurture… from perceived positive and negative experiences. Empathy is something which is advantageous to the social human animal… there are many ways of augmenting this ability.


Certain people are innately more empathetic than other people are.

  • Personalities are influenced by both our biology (nature) and what we have learned (nurture).
  • The ability to nurture or to be helpful or compassionate to someone who needs assistance is directly related to a person’s empathic ability.
    • Parents will often ‘feel’ the feelings of their offspring and will then react accordingly – ex. “the baby is irritated I will remove him from this loud setting.”


Others learn to be more empathetic through ‘negative’ or ‘difficult’ life experiences. 

  • Often children growing up in families which are unpredictable, dangerous, abusive or in which there is substance abuse have an increased empathic ability.
    • It is adaptive for a child to learn how to “pick up” the emotions of an unsafe adult so that they can react accordingly.
      • example – a child will automatically feel if dad is ‘mean drunk’ or ‘safe drunk’ and will automatically react with the most appropriate emotion or the emotion that is most likely to get his/her needs and safety concerns met.


  • People who are socially oppressed can develop an increased ability to be aware of their environment and will at times be more empathic then people who are more privileged.
    • As with automatic behaviors (reacting without wasting the time to think), automatic emotions can influence a person physiology to be more adaptive to potential threats in their environment.


Empathic ability can be learned in many ‘positive’ ways as well.

  • By being cared for you learn to care.
  • Seeing the compassion expressed by others resonates with us as social creatures.
  • Most spiritual, meditative, and religious organization have the base goal of increasing one’s empathic ability (golden rule – do unto others as you would have them do un to you).
    • My version – “do unto others as you have empathically discerned to be in the best interest of that other person.” – Will
    • “perhaps the first step to reducing unnecessary suffering is to develop the ability to know when you are creating suffering” – Will

William Hambleton Bishop is a practicing therapist in Steamboat Springs Colorado.